Customer Protection
Refund & Return Policy
We want you to be completely satisfied with your purchase. Learn about our hassle-free return and refund process.
Last updated: December 26, 2024
30-Day Window
Return products within 30 days
Easy Returns
Simple return process
Quick Refunds
5–7 business days processing
Original Packaging
Products must be unopened
What Can Be Returned
Eligible for Return
- Unopened products in original packaging
- Products with manufacturing defects
- Wrong products delivered
- Damaged during shipping
- Products with expiry date issues
Not Eligible for Return
- ✕ Opened or used products
- ✕ Products without original packaging
- ✕ Products returned after 30 days
- ✕ Products damaged by misuse
- ✕ Customized or personalized products
For hygiene and safety reasons, we cannot accept returns of opened Ayurvedic products.
How to Return Products
- 1
Contact Us
Email us at care@mukorossi.in or call +91 85914 14943 within 30 days of delivery.
- 2
Get Return Label
We'll provide a prepaid return shipping label and instructions for packaging.
- 3
Ship & Track
Pack the product securely and ship using our provided label. Track your return online.
Refund Processing
1–2 Days
Return received and inspected
3–5 Days
Refund approved and processed
5–7 Days
Amount credited to your account
Refund Methods
- Online Payments — Refunded to original payment method (card/UPI/wallet)
- Cash on Delivery — Bank transfer to your provided account details
You'll receive a full refund including the product cost. Return shipping is free for defective or wrong products.
Need Help with Returns?
Our customer service team is here to help with your return or exchange:
Email: care@mukorossi.in
Phone: +91 85914 14943